Refund policy

Thank you for supporting TBLS. Each item is made to order, and we take quality seriously. Please review our policy carefully before making a purchase.

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RETURN WINDOW

We accept return or replacement requests within 14 days of delivery.

Requests submitted after 14 days of confirmed delivery will not be eligible for review.

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ELIGIBLE FOR REPLACEMENT OR REFUND

We will issue a replacement or refund if:

• The item arrives damaged
• There is a manufacturing defect
• The incorrect item was sent
• The print is misaligned or flawed

To initiate a claim, customers must provide:

• Order number
• Clear photos of the item
• Photos of packaging (if damaged in transit)

Claims must be submitted within 7 days of receiving the item.

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NON-REFUNDABLE SITUATIONS

Because our products are made-to-order, we do not accept returns or refunds for:

• Incorrect size ordered
• Change of mind
• Preference in color or fit
• Minor measurement variations (±1 inch tolerance)
• Shipping delays once dispatched

Please review sizing charts carefully before ordering.

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SHIPPING COSTS

Shipping costs are non-refundable unless the item was defective or incorrect.

If a replacement is approved, we will cover the cost of re-shipping the corrected item.

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REFUND PROCESS

Approved refunds will be issued to the original payment method within 5–10 business days.

If a replacement is approved, production will begin immediately after claim verification.

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CHARGEBACKS & FRAUD

We reserve the right to dispute chargebacks with documented proof of delivery and customer communication. Fraudulent claims may result in account restriction from future purchases.

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CONTACT

To begin a claim, email: [support@email.com]
Include your order number and photos.

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By completing a purchase, you agree to this policy.